Return & Exchange Policy

Hassle Free Returns & Exchange — Your Satisfaction is Our Priority

Intro:

At Choto Official Store, we stand behind every product we sell. If for any reason you are not completely satisfied with your purchase, we are here to make it right. Your happiness is our biggest priority.

📋 RETURN POLICY:

✦ Return Window:

We accept returns within 7 days of delivery — no questions asked!

✦ Return Conditions:

✦ How To Return:

Step 1 — Contact us on WhatsApp within 7 days of delivery Step 2 — Share your order number and reason for return Step 3 — Share clear photos of the item Step 4 — Our team will review and approve your return within 24 hours Step 5 — Send the item back to us via courier Step 6 — Refund or exchange processed within 2–3 business days ✅

🔁 EXCHANGE POLICY:

✦ Exchange Window:

Exchanges accepted within 7 days of delivery

✦ Exchange Conditions:

✦ Item must be unused and in original condition ✦ All tags and packaging must be intact ✦ Exchange subject to stock availability

✦ Exchange Process:

Contact us on WhatsApp with your order number and the item you want to exchange for — we will handle the rest!

💰 REFUND POLICY:

Note: Original shipping charges are non-refundable. Return shipping cost is the responsibility of the customer unless the item is defective or wrong.

⚠️ IMPORTANT NOTES:

✦ All return/exchange requests must be made within 7 days of delivery — requests after this period will not be accepted.

✦ Items must be returned in their original packaging with all tags attached.

✦ Choto Official Store reserves the right to refuse returns that do not meet our policy conditions.

✦ In case of a defective or wrong item, return shipping will be covered by Choto Official Store.

📞 RETURN & EXCHANGE QUERIES: